Privacy Practices

This is the joint Notice of Privacy Practices of Alliance Family Physicians, P.A. and Florida Rehab Specialists, PLLC d/b/a Synergy Medical Group. Download a printable copy (PDF).

JOINT NOTICE OF PRIVACY PRACTICES

NOTICE OF ORGANIZED HEALTH CARE ARRANGEMENT

Florida Rehab Specialists, PLLC d/b/a Synergy Medical Group and Alliance Family Physicians, P.A.

Effective Date: October 8, 2026. This notice replaces our joint notice dated March 19, 2025.

An Organized Health Care Arrangement ("OHCA") refers to an organized system of health care in which two or more distinct covered entities participate in certain joint activities. Florida Rehab Specialists, PLLC d/b/a Synergy Medical Group ("Synergy") and Alliance Family Physicians, P.A. ("Alliance") have established an OHCA. This means Synergy and Alliance are permitted to share your health information among themselves for purposes of treatment, payment and a broad range of health care operations which include joint utilization review, credentialing, education, risk management, patient safety, quality assessment and improvement activities. This arrangement enables us to better address your health care needs in the clinically integrated setting found within Synergy and Alliance health care offices.

Both companies use the name "Synergy Medical Group," so this notice identifies each by its legal name. Alliance also does business as Synergy Medical Group and Synergy Family Physicians. If you are billed by Alliance, or receive med spa services from us, Alliance is your health care provider.

The organizations participating in this notice are participating only for the purposes of providing this joint notice and sharing medical information as permitted by applicable law. These organizations are not in any way providing health care services mutually or on each other's behalf. Synergy and Alliance are separate health care providers and each is individually responsible for its activities, including compliance with privacy laws, and all health care services it provides.

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

Synergy and Alliance (collectively the "Practice" for purposes of this Notice) are required by law to maintain the privacy of your medical information and to provide you with notice of their legal duties and privacy practices with respect to this information. We are also required by law to notify you if there is a breach of your unsecured medical information. The purpose of this notice is to provide you with that information.

Any information that is about your health, the health care you receive, or payment for that care is considered confidential and protected by the Practice. We are required to abide by the terms of the notice that is currently in effect at the time your medical information is used or disclosed.

We reserve the right to change the terms of this notice and to make the new notice provisions effective for all medical information that we maintain. We will post a copy of the current notice on our websites at https://synergymedicalgrp.com, https://alliancefamilyphysicians.net and https://synergymedispa.com. You may also request a copy of the current notice in effect by calling our office at (352) 234-3050.

SECTION A. WE MAY USE AND DISCLOSE YOUR MEDICAL INFORMATION FOR PURPOSES OF TREATMENT, PAYMENT AND HEALTH CARE OPERATIONS.

The following is a description and example of the ways in which we may use and disclose your medical information:

• For Treatment: We may provide medical information about you to health care providers, other Practice personnel, or third parties who are involved in the provision, management or coordination of your care. For example: 
  • Health care Professionals: Your medical information will be shared among physicians, nurses, and others involved in your care.
  • Appointment Reminders: We may use and disclose medical information to provide appointment reminders or information about treatment alternatives or other health-related benefits.
• For Payment: We may use or disclose your medical information so that we can collect or make payment for the health care services you receive or are going to receive. For example: 
  • Insurance: If you participate in a health insurance plan, we will disclose necessary information to that plan to obtain preauthorization, if required, or payment for your care.

We may also disclose your medical information to another health care provider, a health plan, governmental payors, or a health care clearinghouse for the payment activities of that entity.

• For Services and Operations: We may use or disclose your medical information for our activities and operations. These uses and disclosures are necessary to run our Practice and to make sure that all of our clients receive quality care. For example: 
  • Quality Improvement: We may use or disclose your medical information to review quality of care or competence of providers.
  • Sale: We may need to disclose your medical information if we ever sell or transfer our Practice company.

For quality-related or fraud and abuse activities, if you have or had a relationship with another health care provider, a health plan, or a health care clearinghouse, we may also disclose your medical information to that entity for those types of health care operations.

SECTION B. WE MAY USE OR DISCLOSE YOUR MEDICAL INFORMATION WITHOUT YOUR WRITTEN AUTHORIZATION.

The following is a description of ways in which we may use and disclose your information for which an authorization or an opportunity to agree or object is not required:

• As Required By Law: We may use or disclose your medical information to the extent required by law, provided that the use or disclosure complies with and is limited to the relevant requirements of such law. 
• Public Health Activities: To the extent authorized or required by law, we may disclose your medical information to a public health authority to report a birth, death, disease or injury, as part of a public health investigation, or to report child or adult abuse, or domestic violence. 

To the extent authorized or required by the Food and Drug Administration ("FDA"), we may disclose your medical information to a person or organization authorized to report adverse events, track products, enable product recalls, repairs, or replacement, and/or conduct post marketing surveillance. This means we may disclose to non-governmental persons information about the quality, safety and effectiveness of FDA regulated products and activities.

• Victim of Abuse, Neglect or Domestic Violence: If we believe you have been a victim of abuse, neglect or domestic violence, we may disclose your medical information to a government authority. We will make this disclosure if it is necessary to prevent serious harm to you or other potential victims, you are unable to agree due to your incapacity, you agree to the disclosure, or when required by law. 
• Health Oversight Activities: We may disclose medical information to a health oversight agency for activities authorized by law. These oversight activities include but are not limited to, audits, investigations, inspections, and licensure. These activities are necessary for appropriate oversight of the health care system, government benefit and regulatory programs, and compliance with civil rights laws. 
• Judicial and Administrative Proceedings: We may disclose medical information about you as required by a court or administrative order, or under certain circumstances in response to a subpoena, discovery request or other legal process. 
• Law Enforcement: We may release medical information to law enforcement officials as required by the law. Under limited circumstances we may release your medical information to report a crime or in response to a court order, grand jury subpoena, warrant, or administrative request. 
• Decedents: Consistent with applicable law, we may release medical information to a coroner, medical examiner, or funeral director. 
• Research: If a researcher has obtained the required waiver, from the Institutional Review Board or the Privacy Board, and has demonstrated that the information is necessary to the research and poses a minimal risk of inappropriate use or disclosure, we may use and disclose medical information about you for research purposes. If a researcher has not obtained the required waiver, we will not disclose your medical information without your written authorization, other than in a limited data set, as described below. 
• Limited Data Set: For purposes of research, public health, or health care operations, it may be necessary to use or disclose some of your medical information for activities or to persons we are not otherwise authorized to give your information to. In this situation, we may use your medical information to create a limited data set in which certain required direct identifiers (such as your name) have been removed. We will disclose the information in the limited data set for these purposes only if we have obtained satisfactory assurances from the recipient that the recipient will only use or disclose the information for limited purposes. 
• To Avert a Serious Threat to Health or Safety: We may use and disclose medical information about you when we believe in good faith disclosure is necessary to prevent a serious threat to your health and safety or the health and safety of the public or another person. 
• Specialized Government Functions: Medical information may be disclosed for military and veterans affairs, for national security and intelligence activities, or for correctional activities. 
• Workers' Compensation: We may release medical information about you as necessary to comply with laws relating to workers' compensation or similar programs that are established by the law to provide benefits for work-related injuries or illness without regard to fault. 
• Business Associates: We may disclose your information to a person or organization that performs a function or activity on behalf of the Practice that involves the use or disclosure of protected health information, such as a billing services company. In addition, if a business associate is not a person or organization that we are otherwise permitted to disclose medical information to, we will only use or disclose your information to that person or organization if we have obtained adequate assurances that the business associate will appropriately safeguard the information. 
• Personal Representative: We may disclose your information to a person who has the authority, under the law, to act on your behalf in making decisions related to health care. 
• Organ, Eye and Tissue Donation: For the purpose of facilitating organ, eye or tissue donation and transplantation, we may use or disclose medical information to organizations that engage in procurement, banking, or transplantation of cadaveric organ, eye or tissue transplantation. 
• Individuals Involved in Your Care or Payment for Your Care: We may release relevant medical information about you to a friend or family member who is involved in your medical care. We may also notify these individuals of your location, general condition, or death. 
• Disaster Relief: We may disclose medical information about you to an entity assisting in a disaster relief effort so that your family can be notified about your condition, status and location. 

SECTION C. WE MAY USE OR DISCLOSE YOUR MEDICAL INFORMATION FOR OTHER PURPOSES ONCE WE HAVE OBTAINED YOUR WRITTEN AUTHORIZATION.

Other uses and disclosures of medical information not covered by this notice or the laws that apply to us will be made only with your written authorization, specifically including, but not limited to:

• Psychotherapy Notes: We will obtain your authorization prior to any use or disclosure of psychotherapy notes. 
• Marketing: We will obtain your authorization prior to any use or disclosure for marketing purposes. 
• Sale of Protected Health Information: We will obtain your authorization prior to any use or disclosure that constitutes a sale of Protected Health Information that is not otherwise incorporated into an appropriate health care operation. 

You may revoke this authorization, in writing, at any time. However, this revocation will not apply to the extent we have taken action in reliance on that authorization. In addition, if the authorization was obtained as a condition of obtaining insurance coverage, the insurer will have a right to contest a claim under the policy.

SECTION D. YOUR RIGHTS REGARDING MEDICAL INFORMATION ABOUT YOU

• Right to Request Restrictions: You have the right to request a restriction or limitation on the medical information we disclose about you for treatment, payment, or health care operations. You also have the right to request a limit on the medical information we disclose about you for notification purposes or to someone who is involved in your care or the payment of your care, like a family member or friend. 

Except as set forth below, we are not required to agree to your request. If we do agree, we will comply with your request unless the information is needed to provide you emergency treatment.

To request a restriction, you must make your request in writing to our Privacy Officer. The requested restriction will not be effective unless and until it has been reviewed and approved by the Privacy Officer. For purposes of ensuring proper documentation, we may require that you make your request using a form that we give you.

Except as set forth below, we may terminate an agreed upon restriction without your consent. In that situation, the restriction will only apply to protected health information created or received before you were informed of the termination of the restriction.

In the event you pay for the services rendered out of pocket and in full, we must honor your request not to disclose that information to your health plan and may not terminate the restriction without your consent. Please be advised that you may be required to disclose this medical information if further treatment is required for which you have not paid in full. By way of example, if the medical information is necessary to obtain insurance coverage for a medication that is ordered to treat the condition that is subject to the restricted medical information.

• The Right to Receive Confidential Communications: You have the right to request that we communicate with you about medical matters in a certain way or at a certain location. For example, you can ask that we only contact you at work or by mail. To request confidential communications, you must make your request in writing to our Privacy Officer. We will not ask you the reason for your request. We will accommodate all reasonable requests. Your request must specify how or where you wish to be contacted. To comply with this request we may ask you to (1) provide information as to how payment will be handled and (2) specify an alternative method of contact. For purposes of ensuring proper documentation, we may require that you make your request using a form that we give you. 
• Right to Inspect and Copy: You have the right to inspect and obtain a copy of most of your medical information maintained in a paper or electronic record at the Practice; you must submit your request in writing to our Privacy Officer. For purposes of ensuring proper documentation, we may require that you make your request using a form that we give you. If you request a copy of the information, we may charge a fee for the costs of copying, mailing or other supplies associated with your request. 

We may deny your request to inspect and obtain a copy in certain limited circumstances. If you are denied access, you may have the right to request that the denial be reviewed. Another licensed health care professional chosen by the Practice will review your request and the denial. The person conducting the review will not be the person who denied your request. We will comply with the outcome of the review.

• Right to Amend: If you feel that medical information we have about you is incorrect or incomplete, you may ask us to amend the information. You have the right to request an amendment to your paper or electronic record for as long as the information is kept by the Practice. To request an amendment, your request must be made in writing and submitted to our Privacy Officer. In addition, you must provide a reason that supports your request. For purposes of ensuring proper documentation we may require that you make your request using a designated form. We may deny your request for an amendment if it is not in writing or does not include a reason to support the request. In addition we may deny your request if you ask us to amend information that (1) was not created by us; (2) is not part of the medical information kept by or for the Practice; (3) is not part of the information which you would be permitted to inspect and copy; or (4) is accurate and complete. 
• Right to Receive Notice in the Event of a Breach: You have the right to receive notice in the event of a Breach. A Breach is any unauthorized acquisition, access, use or disclosure of your medical information. In the event of a Breach, we will notify you within sixty (60) days of the Breach's discovery. The notice will inform you about the circumstances surrounding the Breach, what information was accessed, what, if anything, you need to do to protect yourself, and what we are doing to mitigate your damages. We will also provide you with a phone number and email address should you have additional questions about the Breach. 
• Right to an Accounting of Disclosures: You have the right to request an accounting of certain disclosures. This is a list of the disclosures we made of medical information about you. You have the right to request an accounting of certain disclosures by the covered entity for a period of up to six years before the date of your request. To request an accounting you must submit a written request to our Privacy Officer. Your request should indicate in what form you want the list (for example, on paper, electronically). We will comply with your request within sixty (60) days or we will provide you with an explanation for the delay. The first list you request within a 12-month period will be free. For additional lists, we may charge you for the costs of providing the list. We will notify you of the cost involved and you may choose to withdraw or modify your request at that time before any costs are incurred. 

The right to an accounting does not apply to all disclosures. For example, you do not have a right to an accounting of disclosures pursuant to an authorization, disclosures to carry out treatment, payment, or health care operations, or disclosures of a limited data set.

• Right to a Paper Copy of This Notice: You have the right to a paper copy of this notice. You may ask us to give you a copy of this notice at any time. Even if you have agreed to receive this notice electronically, you are still entitled to a paper copy of this notice. You may view an electronic copy of this notice on our websites, https://synergymedicalgrp.com, https://alliancefamilyphysicians.net and https://synergymedispa.com. To obtain a paper copy of this notice, you may print one from our website, or ask for a copy by calling our office at (352) 234-3050. 
• Complaints: If you believe your privacy rights have been violated, you may file a complaint with the Practice or with the Secretary of the Department of Health and Human Services. To file a complaint with the Practice, you must submit your complaint in writing to our Privacy Officer at: Privacy Officer, Florida Rehab Specialists, PLLC and Alliance Family Physicians, P.A.
  Attn: Ashley Conner
  817 NW 56th Terrace, Suite B
  Gainesville, FL 32605
  (352) 234-3050
  You will not be retaliated against for filing a complaint.
   
• Questions? For further information about matters covered by this notice, you may contact our Privacy Officer at the above address or by telephone at (352) 234-3050. 

NONDISCRIMINATION AND LANGUAGE HELP

Effective October 8, 2026

Florida Rehab Specialists, PLLC d/b/a Synergy Medical Group and Alliance Family Physicians, P.A. comply with applicable federal civil rights laws and do not discriminate on the basis of race, color, national origin (including limited English proficiency and primary language), age, disability or sex.

Help for people with disabilities. We provide reasonable modifications, and appropriate auxiliary aids and services, free of charge and in a timely manner, when they're needed for an equal opportunity to take part in our care. That includes qualified sign language interpreters and written information in other formats such as large print, braille or accessible electronic formats.

Language help. We provide language assistance free of charge and in a timely manner, including qualified oral interpreters and written translations, when needed for someone with limited English proficiency to understand and take part in their care.

How to get help. Tell your Synergy or Alliance clinician, our front desk, or your facility nurse, or contact our Section 1557 Coordinator:

Section 1557 Coordinator and Privacy Officer, Florida Rehab Specialists, PLLC and Alliance Family Physicians, P.A.
817 NW 56th Terrace, Suite B, Gainesville, FL 32605
(352) 234-3050 · contact@synergymedicalgrp.com

If you believe we've discriminated against you, you can file a grievance with our Section 1557 Coordinator in person, by mail, by phone or by email. We'll help you file it if you'd like. We'll look into it promptly and send you a written answer, usually within 30 days. We won't retaliate against anyone for filing a grievance or complaint.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, online at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, by mail at 200 Independence Avenue SW, Room 509F, HHH Building, Washington, DC 20201, or by phone at 1-800-368-1019 (TDD 1-800-537-7697). Complaint forms are at https://www.hhs.gov/ocr/complaints/index.html.

Language assistance. ATTENTION: If you speak a language other than English, free language assistance services are available to you. Appropriate auxiliary aids and services to provide information in accessible formats are also available free of charge. Call (352) 234-3050.

Español: ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 352-234-3050 (TTY: 711).

Kreyòl Ayisyen: ATANSYON: Si w pale Kreyòl Ayisyen, gen sèvis èd pou lang ki disponib gratis pou ou. Rele 352-234-3050 (TTY: 711).

Tiếng Việt: CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số 352-234-3050 (TTY: 711).

Português: ATENÇÃO: Se fala português, encontram-se disponíveis serviços linguísticos, grátis. Ligue para 352-234-3050 (TTY: 711).

繁體中文: 注意：如果您使用繁體中文，您可以免費獲得語言援助服務。請致電 352-234-3050（TTY：711）。

Français: ATTENTION : Si vous parlez français, des services d'aide linguistique vous sont proposés gratuitement. Appelez le 352-234-3050 (ATS : 711).

Tagalog: PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Tumawag sa 352-234-3050 (TTY: 711).

Русский: ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните 352-234-3050 (телетайп: 711).

العربية: ملحوظة: إذا كنت تتحدث اللغة العربية، فإن خدمات المساعدة اللغوية تتوافر لك بالمجان. اتصل برقم ⁦352‑234‑3050⁩ (رقم هاتف الصم والبكم: 711).

Italiano: ATTENZIONE: In caso la lingua parlata sia l'italiano, sono disponibili servizi di assistenza linguistica gratuiti. Chiamare il numero 352-234-3050 (TTY: 711).

Deutsch: ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Rufnummer: 352-234-3050 (TTY: 711).

한국어: 주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. 352-234-3050 (TTY: 711)번으로 전화해 주십시오.

Polski: UWAGA: Jeżeli mówisz po polsku, możesz skorzystać z bezpłatnej pomocy językowej. Zadzwoń pod numer 352-234-3050 (TTY: 711).

ગુજરાતી: સુચના: જો તમે ગુજરાતી બોલતા હો, તો નિ:શુલ્ક ભાષા સહાય સેવાઓ તમારા માટે ઉપલબ્ધ છે. ફોન કરો 352-234-3050 (TTY: 711).

ไทย: เรียน: ถ้าคุณพูดภาษาไทยคุณสามารถใช้บริการช่วยเหลือทางภาษาได้ฟรี โทร 352-234-3050 (TTY: 711).