Privacy Policy

 This privacy policy (“Privacy Policy”) describes how Alliance Family Physicians may collect, use and share information that we have obtained through your use of the Alliancefamilyphysicians.net (“Website”) and all related websites, services, and other means by which we have obtained your information (collectively, the “Services”). By using the Website and Services, you are consenting to the practices described in this Privacy Policy. “You” or ”your” means and refers to you as a user of the Website and Services. “We,” “our,” “us” or “Alliance Family Physicians” refers to  Alliance Family Physicians and our Services.

By accessing the website or using the services, you agree to the practices And policies outlined in this privacy policy and you hereby consent to the Collection, use, and disclosure of certain information as described in this Privacy policy. You agree to be bound by all the provisions of the privacy Policy that are displayed on the website on the date you use the services. Your continued use of the services, indicates your acceptance of all of The provisions of this privacy policy displayed on the website on the date Of such use. If you do not agree with this privacy policy, you cannot use The website and services.

Our privacy policy is designed to provide transparency into our privacy practices and principles, in a format that our visitors can navigate, read and understand. We are dedicated to treating your personal information with care and respect. Please review the following privacy policy and contact us at Alliancefamilyphysicians.net if you have any questions or concerns. Your use of the website is governed at all times by the website terms of use.

This Privacy Policy describes:

• Types of Information We Collect
• How We Collect Information (Sources of Information)
•  How We Use Your Information and Our Commercial or Business Purpose for Doing So
• How We Share Your Information
• Sharing of Information with Third Parties
• Legal Requirements
• How We Protect the Privacy of Children Online
• Information Retention
• Security
• Third-Party Services
• Electronic Marketing and Communications
• CAN-SPAM ACT
• Your Access to and Control Over Your Information
• Changes to our Privacy Policy
• Contact Us

We may collect or receive the categories of personal information listed below, which may depend on your use of the Website and Services and your device settings. Not all categories of personal information will be collected or received about every user.

• Identifiers, such as your name, postal address, email address;
• Information described in subdivision ( e) Section 1798.80 of the California Civil Code such as your telephone number;
• Demographic information, such as age, gender identity, date of birth and ethnicity;
• Device and Online Identifiers, such as IP address, device identifiers, and identifiers associated with cookies;
• Internet or other electronic network activity and web analytics, such as information about how you use, access, or interact with the Services and our Website;
• Geolocation information, such as location information derived from your interactions with the Services, subject to the settings on your device or browser;
• Communications, such as communications with our chatbot, call logs, calendar information, and content of emails and text messages where Alliance Family Physicians is party to the exchange;
• Records of communications with our customer support team for training and quality assurance purposes; and
• Inferences regarding your preferences or other characteristics, drawn from and related to browsing patterns, behaviors and services requested or reviewed.

You actively provide information to Alliance Family Physicians in various ways while using our Website and Services. For example, you share information when you:

• Access the Website and use the Services;
• Request to book appointments with Alliance Family Physicians;
• Request information about our Services where we collect additional personal information; and
• Submit information through the “Get in Touch with Us” section on our Website or email us directly.

Alliance Family Physicians automatically tracks certain information about you based upon your behavior while using the Website and Services. This information is used to better understand and serve you by responding to your particular interests and needs.

When you access the Website and use the Services, we may automatically collect certain details of your access to the Website and use of the Services, including traffic data, date and time you access the Website, the number of links you click within the Website or Services, and any third-party website and sections within the Website that you access.

When you access the Website and Services, we may collect information about your device and internet connection, including the device’s unique device identifier, IP address, geolocation, operating system, type of mobile device you use, browser type and network information.

Our Website and Services use cookies to enhance the user experience while using the Website and Services. Cookies are pieces of information that some apps and websites transfer to the computer or mobile device that is browsing that website and are used for record-keeping purposes by many websites. Use of cookies makes web browsing easier by performing certain functions such as saving your passwords, saving personal preferences regarding your use of the particular website, and ensuring that you don’t see the same advertisement repeatedly. It may be possible to refuse to accept cookies by activating the appropriate setting on your device. However, if you select this setting, you may be unable to access certain parts of our Website and Services.

By continuing to use our Website and Services, you are agreeing to our use of cookies. We may choose to use any or all of the following cookies:

• Strictly necessary cookies. These are cookies that are required for the operation of our Website and Services. They may include, for example, cookies that enable you to log into secure areas of our Website and Services.
• Analytical/performance cookies. They allow us to recognize and count the number of visitors and to see how visitors move around our Website when they are using them. This helps us to improve the way our system works, for example, by ensuring that users are finding what they are looking for easily.
• Functionality cookies. These are used to recognize you when you return to our Website and Services. This enables us to personalize our content for you and remember your preferences.
• Targeting cookies. These cookies record your visit to our Website and Services, the pages you have visited and the links you have followed. We may use this information to make our Website and Services, and any advertising displayed more relevant to your interests.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control.

A “web beacon,” “clear GIF,” “web bug,” or “pixel tag” is a tiny graphic file with a unique identifier that is similar in function to a cookie but allows us to count the number of users that have visited certain pages or screens of our Website, and to help determine the effectiveness of promotional or advertising campaigns, and for other related statistics.

We may use third party service providers to provide us with analytics on Website traffic. Alliance Family Physicians uses analytic tools to analyze the performance of our Website as well as how visitors
use our Website, including:

• Google Analytics – For more information on Google Analytics cookies and privacy policies, visit www.google.com/policies . To opt-out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout. This will allow you to download and install a Google Analytics cookie-free web browser.

We may also collect information from the government or other public records as part of our onboarding and verification process of Providers.

We use your personal information for our commercial and business purposes including:

• Providing and supporting our Website:
  • assist in booking appointments with Alliance Family Physicians;
  • provide users with a tailored experience when using our Website;
  • enhance functionality of our Website;
  • providing analytic services
• Communicating with you about our Services:
  • provide users with customer service and technical support;
  • sending appointment reminders and follow-up reminders;
  • responding to correspondence we receive from you directly, through our contact page.
• Providing advertising and marketing services including:
  • sending email and SMS marketing communications with content we think will interest you;
  • marketing and selling our Services.
• Improve, monitor, personalize, and protect our Website including:
  • Understanding your needs and interests, and personalizing your experience with the Website and our communications;
  • Troubleshooting, testing, and research, and keeping the Website secure;
  • Investigating and protecting against fraudulent, harmful, unauthorized, or illegal activity.
• Research and Development
  • Debugging;
  • Undertaking internal research for technological development and demonstration;
  • Verifying or maintaining quality or safety or improving or upgrading our Website.
• Compliance and protection. We may use personal information to enforce and comply with our terms and policies, and to defend us against legal claims or disputes including:
  • Protecting our, your or others’ rights, privacy, safety, or property (including by making and defending legal claims);
  • Auditing our internal processes for compliance with legal and contractual requirements and internal policies;
  • Enforcing the terms and conditions that govern the Website;
  • Preventing, identifying, investigating, and deterring fraudulent, harmful, unauthorized, unethical or illegal activity, including cyberattacks and identity theft.

Some processing may also be necessary to comply with applicable laws, lawful requests and legal process, such as to respond to subpoenas or requests from government authorities, and other legal obligations such as to keep records of transactions.

We use third-party payment processors (currently Stripe) to process your payments. These third parties will collect the information necessary to effectuate your transaction with us, such as credit/debit card number, security/CVV code, and expiration date. Our payment processors may handle your payment information in accordance with their own privacy policies. Alliance Family Physicians does not have access to your full payment information.

From time to time your personal information, such as your name, phone number, email address or mailing address, may be used to contact you with promotional materials, newsletters, marketing or other information that may be of interest to you based on your preferences. You may be contacted by the phone number or e-mail address you provide to us. We may contact you in this way based on our legitimate interest in undertaking marketing activities to provide you with the most up-to-date information on our Services and other products and services you may be interested in based on your preferences. By providing your contact information you have opted-in to receive direct marketing and commercial information by means of electronic communication (SMS, e-mail, telephone). You can withdraw your consent to receive any direct marketing communication from us by contacting us or following the opt-out instructions in our email communications.

We may collect and create de-identified and aggregated information and other non-personal information, which is not related to an identified or identifiable natural person (“Non-Personal Information”). You agree that Alliance Family Physicians owns, without restriction, all Non-Personal Information and that you have no rights in or to any Non-Personal Information. Because Non-Personal Information cannot be used to personally identify you, you agree we may use such information for any lawful purpose.

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction. We may disclose personal information that we collect or you provide as described in this Privacy Policy:

To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.

To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Alliance Family Physicians assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal
information held by Alliance Family Physicians about our Website users is among the assets transferred.

To fulfill the purpose for which you provide it. For example, if you request an appointment with Alliance Family Physicians, we will share your name, email address, phone, date of birth, procedure requested and appointment date and time requested with the appropriate person or entity to effectuate the purpose. For any other purpose disclosed by us when you provide the information.

With your consent.

We may also disclose your personal information:

To enforce or apply our Terms of Use and other agreements, including for billing and collection purposes.

If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Alliance Family Physicians, our patients, providers, or others.

We are committed to maintaining your trust, and we want you to understand when and with whom we may share the information we collect.

• Authorized third-party vendors and service providers. We may share your information with third-party vendors and service-providers that help us with specialized services, including billing,
  payment processing, customer service, email deployment, business analytics, marketing, advertising, performance monitoring, hosting, and data processing.
• Corporate affiliates. We may share your information with our corporate affiliates that are subject to this policy.
• Business transfers. We may share your information in connection with a substantial corporate transaction, such as the sale of a website, a merger, consolidation, asset sale, or in the unlikely event of bankruptcy.
• With your consent or at your direction. We may share information for any other purposes disclosed to you at the time we collect the information or pursuant to your consent or direction.
• Leaving our page. If you access third-party services, such as Facebook, Google, or Twitter, through the Website to login to the Website or to share information about your experience on the
  Website with others, these third-party services may be able to collect information about you, including information about your activity on the Website, and they may notify your connections on the third-party services about your use of the Website, in accordance with their own privacy policies.
• Public Activities. If you choose to engage in public activities ( e.g. reviews, comments) on the Website, you should be aware that any information you share there can be read, collected, or used
  by other users of these areas. You should use caution in disclosing personal information while participating in these areas. We are not responsible for the information you choose to submit in these public areas.

As we may determine in our sole discretion, we may disclose personal information if required to do so by applicable law, including, without limitation, responding to a subpoena or request from law enforcement, court, or government agency, or in the good faith belief that such action is necessary to: (i) comply with a legal obligation; (ii) protect or defend our rights, interests or property or that of third parties; (iii) prevent, investigate, or identify possible wrongdoing in connection with the Website and our Services; (iv) act in urgent circumstances to protect the personal safety of patients, providers, or other third parties; or (v) protect against legal liability.

How We Protect The Privacy Of Children Online:

We understand the importance of protecting children’s online privacy. Our Website is not directed to individuals under the age of 18, and Alliance Family Physicians will never knowingly collect or maintain personal information through our sites from anyone under the age of 18. If we learn that we have received information directly from a child who is under the age of 18, we will delete such information as soon as possible.

We retain personal information for as long as needed or permitted in light of the purpose(s) for which it was collected. The criteria used to determine our retention periods include:

• The length of time we have an ongoing relationship with you and provide services to you (for example, for as long as you keep using our services) and the length of time thereafter during which we may have a legitimate need to reference your personal information to address issues that may arise;
• Whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transactions for a certain period of time before we can delete them); or
• Whether retention is allowed by applicable law (such as in regard to applicable statutes of limitations, litigation or regulatory investigations).

When we no longer need to process your personal information for the purposes set out in this Privacy Policy, we will delete your personal information from our systems.

Alliance Family Physicians uses technical, administrative, and physical measures to protect your personal information against accidental or intentional destruction, loss, alteration, unauthorized disclosure, or access and against other unlawful forms of collecting and processing. Alliance Family Physicians follows industry standards and practices to help protect the confidentiality and integrity of your personal information that is collected and processed.

In general, the third-party providers used by us, if any, will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your information will be handled by these providers.

Our Website and Services may contain links to other websites, applications, and services maintained by third parties in which case the privacy policy of such third party applies and this Privacy Policy does not apply. The information practices of such other services are governed by the third-party privacy policies, which we encourage you to review to better understand those third parties’ privacy practices.

From time to time your personal information, such as your name, phone number, email address or mailing address, may be used to contact you with promotional offers, newsletters, marketing or other information that may be of interest to you. You may be contacted by the phone number or e-mail address you provide to us. We may contact you in this way based on our legitimate interest in undertaking marketing activities to provide you with the most up-to-date information on our Services and other products and services you may be interested in based on your preferences. By providing your contact information and opting-in, you are consenting to receive direct marketing and commercial information by means of electronic communication (SMS and e-mail). The frequency of the messaging may vary based on your preferences. Message and data rates may apply. You can withdraw your consent to receive any direct marketing communication from us by contacting us or following the opt-out instructions in our email and/or SMS communications, as applicable.

We are committed to being compliant with the Controlling the Assault of Non-Solicited Pornography and Marketing Act of 2003 (“CAN-SPAM Act”). All e-mails you receive from Alliance Family Physicians, or through the Website are intended to fully comply with the CAN-SPAM Act. If at any time you would like to unsubscribe from receiving future e-mails, you can contact us at Alliancefamilyphysicians.net and we will promptly remove you from all correspondence for the Website and our Services. You understand and agree that being removed from all correspondence for the Website and Services may mean some features of our Website and Services may not function properly or may not be available to you.

You have options about the various ways we collect, use and store your personal information

You can contact us through one of the options provided in the Contact Us section at the bottom of this Privacy Policy.

When you provide us with personal information through our Website, through the mail, or over the phone, we imply that you consent to our collecting it and using it to carry out Alliance Family Physicians legitimate business purposes as described herein.

IMPORTANT: Except as stated herein as necessary to carry outAlliance Family Physicians business purposes and the Services, we do not sell your personal information to any third parties, including but not limited to advertisers, strategic partners or vendors.

If you are visiting the Website from outside the United States, please be aware that Alliance Family Physicians is based in the United States, and the information we obtain through the Website will be transferred to, processed in, and stored on our servers in the United States and other countries where our service providers operate. The data protection laws and regulations applicable to your personal information transferred to the United States and such other countries may be different from the laws in your country.

Changes To Our Privacy Policy:

We reserve the right to change the terms of this Privacy Policy at any time by posting those changes to this Privacy Policy, so that you are always aware of our processes related to collection, use and disclosure of your personal information. For significant changes, we will notify you by posting a prominent notice on our Website indicating when the Privacy Policy was most recently updated. Please consult this portion of the Website regularly for important changes to the Privacy Policy as they occur.

Contact Us:

To ask questions or comments about this Privacy Policy and our privacy practices, or to exercise any of your rights, contact us using any of the following methods:

Website: Alliancefamilyphysicians.net

Mailing Address:
Alliance Family Physicians
817 NW 56th Terrace Suite B, Gainesville, FL 32605

Effective Date: March 31

Alliancefamilyphysicians.net